How to delete your data

If you are a guest

You booked with a vacation rental company or a hotel. That company is responsible for your stay information, and TravelPal works for it. Ask that company to delete your data. We help our customers answer these requests.

You can also email eddy@travelpal.ai. We will answer as the law requires.

To stop text and WhatsApp messages

Reply STOP to any message, and we stop sending messages to that number. You can also email eddy@travelpal.ai and ask us to stop.

If you are a company that uses TravelPal

Email eddy@travelpal.ai from the address on your account, and say what you want deleted. You can also delete the property knowledge TravelPal uses at any time, in your dashboard.

When your subscription ends, you can ask in writing for a copy of your data within thirty days. After that, we delete your service data from our active systems within a reasonable time, unless the law says we must keep it longer.

If you connected your WhatsApp number

Open Settings, then Connections, in your TravelPal dashboard, and press Disconnect beside WhatsApp. TravelPal then deletes its access to your number and stops using it. To delete the messages TravelPal already saved, email eddy@travelpal.ai.

More detail

The full rules are in our Privacy Policy.