AI guest messaging for Hospitable
Connecting Hospitable to TravelPal is work in progress. When it is done, TravelPal answers your guests in the booking thread and sells the extras you price.
One Hospitable connection works in both directions. Each item is explained below.
What TravelPal reads from Hospitable
Hosts run Hospitable themselves. Hospitable counts more than 24,000 of them, from one rental up to a full portfolio. The host approves this connection, not an account manager.
Properties become the answer set
Hospitable sends names, addresses, amenities, capacity, the space overview, guest access and neighborhood notes. It also sends your check-in and check-out times. These details become what the AI answers from. House rules come as the switches you set in Hospitable, such as pets allowed or not. Any extra rules you typed come too. Nobody rewrites them into sentences you never wrote.
Reservations, in Hospitable's own status words
A window of existing stays is imported when you connect. Hospitable keeps an accepted booking apart from a request and from a checkpoint. So a guest who has not booked is not set up as an arriving stay. Owner stays are marked as owner stays in Hospitable, and TravelPal treats them as the owner's. That keeps a deposit request or a paid extra offer away from the person who owns the unit.
The conversation is the reservation
A Hospitable stay has one thread. TravelPal reads all of it, oldest message first, before it says anything. The booking reference it gives a guest is the one Hospitable and the channel show. It is not an internal record number.
TravelPal checks for your team's reply before it sends
If someone on your team has answered, TravelPal stops and leaves the guest with them. The guest gets your team's answer, not a second one.
What TravelPal writes back to Hospitable
Every message goes out through Hospitable, never around it. So your Hospitable inbox shows exactly what each guest was told.
Replies in the booking's own thread
Hospitable has one route, and the booking picks it. The reply goes to the Airbnb, Vrbo, Booking.com, Agoda, or Hospitable Direct thread where the guest wrote. Every reply goes out as plain text, which is the only form a Hospitable send takes. So no guest sees stray formatting symbols. To compare the two products, read the TravelPal and Hospitable comparison.
Each sale is emailed to your team
On Hospitable, TravelPal sells the extras you price yourself, like a damage waiver or an extra clean. Nobody has to find a sale in Hospitable. Early check-in and late checkout are not sold on a booking that came from Hospitable. TravelPal writes no check-in or checkout time onto a Hospitable reservation. You set what is offered, and the price, in upsells.
Connected in four steps
Connecting Hospitable is work in progress. TravelPal's setup with Hospitable is not finished.
TravelPal's own setup comes first
Hospitable asks partners to connect through its approval route. TravelPal's own setup for that route is not finished. So connecting is work in progress. You have nothing to do until it is finished.
Approve TravelPal from your own account
You sign in to Hospitable at auth.hospitable.com and approve TravelPal. Hospitable sends you back, and the connection finishes by itself. There is nothing to copy or paste. An approved connection renews itself. After 90 days of silence, it needs one more approval.
Leave the property permission checked
The approval screen lists what TravelPal may see. The property permission is the one that matters. A reservation that arrives without its property cannot be matched to a unit. Then a full portfolio looks empty.
Properties and stays import
TravelPal first tests the connection with one read of your own account. Your properties then become the units TravelPal answers for. Each imported stay gets its own private guest link. You fill in nothing else inside Hospitable.
TravelPal shows the connection at every step: connected, last update, and any error in plain words. To see the other setup steps, read what onboarding involves.
What the Hospitable connection will not do
Know the limits of Hospitable before you turn anything on. Every property management system has its own limits. TravelPal works inside them, not around them.
Connecting is work in progress
TravelPal has not finished its own setup with Hospitable. The rest of this page describes how the connection works once that setup is done.
No team-only note on a Hospitable reservation
The reservation has a single notes box, and anything written into it replaces what was there before. So TravelPal does not write there at all, and your team's own notes stay safe. Your team gets sale notes in a message and an email. Anything the AI holds back for a person arrives the same way.
Extra nights stay with your team
Hospitable keeps date changes for reservations your team created by hand. So an added night is not sold through this connection. TravelPal answers the question and quotes nothing it cannot deliver. It then leaves the thread for your team to finish.
One route, and it is the booking thread
Hospitable's API has no email or SMS route. So every guest is reached where they booked, and nowhere else. If a guest stops reading the channel inbox, your team decides how to reach them another way. The contact details are already on the reservation.
Hospitable limits how fast messages go out
Hospitable publishes the limits: 50 messages every five minutes for a connected app. On any one reservation, the limit is two messages a minute.
When TravelPal's AI is not sure, it stops and asks your team instead of guessing. This rule is the same on every system: see the safety guardrails.
Hospitable integration FAQ
Do I need Hospitable's permission to connect TravelPal?
No. You approve the connection yourself at auth.hospitable.com. TravelPal has to finish its own setup with Hospitable first, and that is work in progress.
Will TravelPal reply over my team in the Hospitable inbox?
No. When a person on your team answers a thread, TravelPal stops and leaves it with them.
Can TravelPal add a night to a Hospitable booking?
No. Hospitable keeps date changes from a connected app for reservations your team created by hand. So an added night is a person's job. TravelPal does not sell early check-in or late checkout on a booking that came from Hospitable.
Which channels does the Hospitable connection cover?
Whatever you run through Hospitable: Airbnb, Vrbo, Booking.com, Agoda, calendars synced by iCal, and Hospitable Direct. Each guest is answered in the thread their own booking already has. That is the only route Hospitable's API offers. Your team sees every word of it in the Hospitable inbox.
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Hospitable is a trademark of its owner. TravelPal is not affiliated with or endorsed by Hospitable.