An AI that knows your guests
The traveler profile is TravelPal's memory of each guest. A returning guest does not have to tell you everything twice.
It learns from what guests write
Guests tell you who they are, even when they do not mean to. A question about the crib shows there is a baby. A question about the dog park shows there is a dog. A mention of a broken leg shows that the ramp to the pool matters.
There are no forms and no surveys. Your guests fill in nothing. You set up nothing. TravelPal reads every message. It keeps what it learns in a profile for that guest.
The profile grows with each message. It holds what the guest has told you:
It stays with the guest, not with the booking. If the guest books again next year, everything they told you before is still there.
TravelPal is an AI guest messaging and upsell tool for vacation rental property managers, connecting to 33 property management systems including Guesty and Hostaway, priced at $25 per unit per month. The profile is kept next to the knowledge base, which holds what is true about your properties. Every offer that uses the profile follows the same rules as any other upsell (a paid extra).
An illustrative conversation; the guest and unit are invented.
Every reply is written for that guest
Your guest should not get the reply everybody gets. TravelPal offers a paid extra when it fits the stay, in your own words.
Early check-in for a guest whose flight lands early in the morning
That guest wants the room early. TravelPal offers early check-in before the guest has to ask.
The pool ramp for the guest with a broken leg
TravelPal tells that guest about the ramp along with the pool hours.
The crib and gate for the family with a toddler
A family with a toddler gets the crib and the gate, not the cocktail list.
A guest TravelPal knows still pays your price. The same rules apply to every offer.
The guest who took the $60 late checkout last time may want it again. TravelPal offers it when it fits the stay. There is no commission on a late checkout, so the money is yours.
A returning guest is welcomed back
TravelPal knows a past guest as soon as the new booking appears in your property management system. It greets them with what it remembers. If the guest hurt their leg in the spring, TravelPal asks how it healed.
TravelPal remembers every returning guest, on every unit
TravelPal remembers every guest who has stayed with you, on every unit. It greets the guests who come back, at any hour. Your team has nothing to set up. Remembering a returning guest is the standard for luxury rentals.
Guests come back to the places that remember them. Now every one of your properties does.
TravelPal learned which unit they had and that they needed a crib. It learned that they took a late checkout and hurt a leg. The guest said it all in chat.
TravelPal mentions the same unit and offers the crib again. It offers the late checkout they took last time and asks how the leg healed.
An illustrative pair of stays; the guest is invented.
On day one, TravelPal already knows your regular guests
TravelPal starts with your own message history. The same history that teaches it your properties now teaches it your guests.
TravelPal builds profiles from your own message history
When you connect your property management system, TravelPal reads the message history it already holds. It builds a profile for every guest who has stayed with you. One example is the couple who always asks about the marina.
TravelPal is a tool for guest messages. It does not replace your property management system. The booking stays there, and the memory of the guest stays in TravelPal.
Stylized view; the guests are invented.
What memory changes, and what it never changes
Memory helps TravelPal sell better, because it knows when to make an offer. It also helps TravelPal speak for you, because it knows what each guest needs before they ask. Memory never changes the rules.
The two memories are kept apart on purpose.
The knowledge base
It holds what is true about your properties. You can read, correct, and delete every line of it. The knowledge base page explains how it is taught and corrected.
A traveler profile
It holds what is true about one guest. TravelPal uses it only in that guest's own chat.
Everything in a profile comes from conversations guests already have with your company, in your own inbox. Nothing is copied from other places or bought.
Traveler profile FAQ
Here is what the profile learns, what it never touches, and what it costs.
What does TravelPal learn about a guest?
TravelPal learns what the guest says in the messages the guest already sends you. That means who is traveling, kids, pets, and accessibility needs. It also keeps arrival time, preferences, and what they asked for last time. There are no forms and nothing to set up.
Does it recognize a guest who has stayed before?
Yes. TravelPal recognizes a returning guest as soon as the booking is in your system. It greets them with what it remembers: the unit, the requests, and how they like to travel.
Will it know my past guests when I connect my system?
Yes. At setup, TravelPal reads the message history in your own system. It builds a profile for every past guest, so it knows your regular guests on day one. There is nothing to import or tag.
Does guest information end up in my knowledge base?
No. The profile is kept next to the knowledge base, not inside it. Guest names and contact details are never written into an answer about a property. What one guest tells you never becomes an answer for the next guest.
Is the traveler profile included in the $25?
Yes. The profile is part of the flat rate, like everything else. There is no extra fee, no special plan, and no commission on the upsells it helps sell.
Next: when a regular guest's usual dates are free on your calendar, TravelPal contacts that guest first. It brings them back.
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