144 units on Miami Beach, answered and selling
TravelPal has answered and sold for a Miami Beach property management company with 144 vacation rental units on Guesty since August 2026. In the six days counted, September 10 to 15, it sold 8 upsells paid by card for $558.79, with no human touching the conversation.
Every figure here is a count from production records, not a projection; this page carries no percentages at all.
The customer: 144 high-rise units on Miami Beach
TravelPal answers the messages around the clock and offers early check-in and late checkout at the company's own prices.
Beachfront high-rise apartments on Miami Beach, Florida: studios, one-bedrooms, and two-bedrooms across several buildings.
Booked through Airbnb and other channels into one Guesty account.
Guests arrive from many countries and message at every hour, answered in the language the guest writes in.
Complaints and refund requests stop the AI and alert a person; anything uncertain is held for the team.
Results: six days of upsells, September 2026
Eight upsells sold, paid by card, with no human touching the conversation.
Live since August 2026, at the flat $25 per unit per month, with no commission taken on any of these sales.
Case study FAQ
Why is the company not named?
Because their guest conversations and revenue are their business. We publish real, dated numbers and keep the customer's name out of it; in a demo we can go deeper into how the same setup would look on your portfolio.
Is the six-day sales figure typical?
No. It is one real window, not an average, and we will not dress it up as one. What you would earn depends on your prices, your calendar, and your guests. The late checkout calculator lets you run your own numbers.
What did going live involve?
Connecting their property management system was one form. Listings import themselves, the AI learns from the company's own message history and property details, and a founder guides setup personally. There is no onboarding fee.
What happens on the messages the AI should not handle?
Complaints and refund requests stop the AI and alert a person. Questions it cannot answer confidently are held for the team in the guest's own words, and the team's answer is relayed back in one voice.
Updated