144 units on Miami Beach, answered and selling
TravelPal answers the guests of a Miami Beach property management company with 144 units on Guesty. In six days of September 2026 it sold 8 paid extras for $558.79.
Every number is a count from the live system, not a forecast. This page has no percentages.
The customer: 144 high-rise units on Miami Beach
TravelPal answers guest messages and offers early check-in and late checkout at the company's own prices.
The units are beachfront high-rise apartments on Miami Beach, Florida: studios, one-bedrooms and two-bedrooms in several buildings.
Bookings from Airbnb and other sites go into one Guesty account.
Guests from many countries write at any hour. Each one is answered in the language the guest writes in.
Complaints and refund requests stop the AI and alert a person. If the AI is not sure, the question is held for the team.
Results: six days of upsells, September 2026
TravelPal sold eight upsells, which are paid extras like a late checkout. Guests paid by card. No person took part.
The company has been live since August 2026, at a fixed price of $25 per unit per month. TravelPal takes no commission on these sales.
Case study FAQ
Why is the company not named?
Because the company's guest conversations and revenue are private. We publish real numbers with dates and do not name the customer. In a demo, we can show how the same setup would look on your own units.
Is the six-day sales figure typical?
No. It is one real six-day period, not an average. What you would earn depends on your prices, your calendar and your guests. The late checkout calculator lets you use your own numbers.
What did going live involve?
Connecting their booking system, Guesty, was one form. The listings are imported automatically. The AI learns from the company's own message history and property details. A founder guides setup personally, and there is no setup fee.
What happens on the messages the AI should not handle?
Complaints and refund requests stop the AI and alert a person. A question the AI is unsure about is held for the team, in the guest's own words. The team's answer appears in the guest's chat, in the same voice.
Updated