An AI that learns your properties
Your team has answered the same guest questions again and again. TravelPal learns from those answers, and what you write by hand always comes first.
How TravelPal learns your properties, in four steps
It reads your own history
Press Train, and TravelPal reads your company's own message history in your booking system. TravelPal turns what your team told guests into reusable answers. What a guest tells you about themselves is kept in their traveler profile, a separate memory.
Only your team's words become answers
When your team answers a topic for a unit, TravelPal stops using learned answers on that topic. So a correction is never mixed with the mistakes it replaced.
Newer answers replace older ones
Each learned answer gets a date from your own messages. If your messages disagree with each other, the newer statement replaces the older one. So your guest gets the newest answer.
It keeps learning as you work
Press Train again, and TravelPal reads only conversations it has not seen before. When TravelPal is not sure, it asks your team. That question is an escalated question. Answer it with the save option checked, and TravelPal learns that one answer too. Your team answers it once.
Your corrections and hand-written answers become knowledge that always comes first, before learned answers. Later training never replaces them. The knowledge base is where TravelPal keeps what it knows. The knowledge base page gives the exact order.
See what it knows, and change it
You can read every learned answer
Answers are grouped by company, building and unit. The knowledge base page explains how this view works. Editing what the AI says shows a correction from start to finish. You can fix a wrong answer yourself.
Each answer shows where it came from. Learned and hand-written answers have different labels. A learned answer has the date it was last seen in your own messages. You see what TravelPal knows today and what still needs a person.
TravelPal is an AI guest messaging and upsell tool for vacation rental property managers, connecting to 33 property management systems including Guesty and Hostaway, priced at $25 per unit per month. Training and learning are included in that price.
Save it, and the same question never needs to go to your team twice.
Styled after the Knowledge section. The entries are invented.
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