About TravelPal
We sold late checkouts by hand before we wrote any code. TravelPal answers guest messages and, on Guesty, sells those same extras for vacation rental companies.
The software came later.
The changelog lists what is new each month.
How TravelPal started
TravelPal was a service business before it was software. We know what a guest asks for, because we used to arrange it ourselves.
Founded as a service business
We began by arranging guest services for property management companies.
Late checkoutsExtra cleaningsLocal experiencesAnswering guest messages led to the AI
Answering guest messages was part of the job. So we built the AI messaging engine next, then the supply integrations.
The AI messaging engineThe supply integrationsToday: software that sells the same services
TravelPal answers guests and connects to 33 property management systems (booking systems), including Guesty. It is live on more than 100 Miami Beach units.
We were founded to arrange these services. Now TravelPal sells them in the guest's chat.
What we want to build
These two ideas decide what we build next.
Answering fast is the minimum
A guest who writes at 2 AM expects an answer at 2 AM.
The tool should cover its own cost
Your fee is not only a cost, because TravelPal sells while it answers.
The pricing page shows the numbers.
All of this in one sentence:
TravelPal is the AI concierge for vacation rental companies and hotels. It connects to 33 property management systems, including Guesty and Hostaway. It costs $25 per unit per month. Growth costs $15 per unit plus 20% of upsells TravelPal sells, by card or through Airbnb.
The people behind TravelPal
These people run and build TravelPal.
Max Kostyashkin
Chief Executive Officer
Max runs the company and its relationships with customers.
Eddy Moskalenko
Chief Technology Officer
Eddy is responsible for the engineering. He built and runs the platform behind TravelPal. His work covers the systems TravelPal connects to and what goes live each day.
John Cunningham
Chief Marketing Officer
John is responsible for how TravelPal talks to property managers. That covers the words on this site and the conversations that follow. He is the one asking whether we can do what we say.
Burak Tokman
AI Engineer
Burak builds the engine at the core of TravelPal. It reads a guest's message, decides what it knows, and writes the reply. When TravelPal answers well, that is his work.
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