Teach the AI your properties
TravelPal answers guests from a knowledge base, a list of facts about your properties. Every fact in it comes from your own team's words.
TravelPal learns from your team's past answers.
One click starts it. Click Train. TravelPal reads the message history already in your own booking system.
What your team said becomes an answer TravelPal can use again. Think of parking, fees, rules and procedures. Your team has typed those answers many times.
Only your team's messages are treated as correct. Guest messages give the questions, never the answers.
No personal details ever go into an answer. Guest names, emails, phone numbers and booking codes are never written into one. What a guest tells you about themselves is kept in their traveler profile. It is a separate memory, used only in that guest's own chat.
TravelPal is an AI guest messaging and upsell tool for vacation rental property managers, connecting to 33 property management systems including Guesty and Hostaway, priced at $25 per unit per month. Training uses the integration you connect. It reads only your own account's history. It starts only when you click Train.
Late checkout is not offered on Saturdays.
You can keep, correct or delete every answer.
Your TravelPal account shows every answer the AI holds, grouped by unit, building and company. You can search all of them. Some answers must never be wrong. Write those by hand.
The AI reads exactly the answers that apply to the guest who is asking.
Answers for a unit, building or company
Each answer belongs to one unit, one building, or the whole company. Write a building's parking rule once. Every unit in that building uses it. These levels keep the units of a multi-market portfolio separate.
Answers have dates: the newest is used
Every learned answer has the date it was last seen in your own messages. Fees and rules change. When your past messages disagree, the most recent statement replaces the older one.
Deleted answers stay deleted
If a learned answer is wrong, remove it in one click. The AI stops using it. It can come back only if a new conversation states it again.
Your corrections always come first
An answer you write by hand gets today's date and comes first. The AI no longer reads the learned answers on that topic. Later training never overwrites a hand-written answer.
Your house manual comes before learned answers
If the manual and a learned answer disagree, TravelPal uses the manual. The listing sync updates your listing data (unit details) from your booking system. It never changes what you wrote.
A coverage view shows what is missing
For every unit, your account shows which of the most common guest questions TravelPal can already answer. It also shows which are still missing. You can write those answers before a guest asks.
Editing takes one session. Read editing what the AI says. It explains each click.
When no fact on file answers a question, the AI does not guess. It holds the question for your team. Your answer then appears in the guest's chat. Read how escalation works.
Knowledge base FAQ
Where do the AI's answers come from?
Answers come from two places. Training reads the message history in your own booking system. It turns what your team said into answers. Your team can also write answers by hand in your TravelPal account. TravelPal records where each answer came from, and hand-written answers always come first.
What if it learned something wrong?
Delete the answer in one click, or write the correct one by hand. A hand-written answer comes first, and TravelPal ignores the learned answers on the same topic. Later training never overwrites it.
Does the AI answer from general internet knowledge?
No, not about your properties. For any question about the unit, building, fees or policies, the AI uses a fact on file. If it has none, it asks your team first. It never says something is missing only because no record mentions it.
Do I have to keep retraining it?
No. Training reads only conversations it has not seen before. After the first run, you can turn on a keep-learning schedule. It is off by default. Answering a held question and saving it as a learned answer teaches TravelPal too.
Updated