How TravelPal works
A guest messages, TravelPal answers around the clock and acts on its own where it is confident, and your team gets everything it should not handle alone. It connects to 33 property management systems, and the flat $25 per unit per month covers every step below.
- Guest messages
- AI answers
- Upgrade sold and paidPaid in chat
- Team looped in
- Lands in your system
One guest message, from first reply to your booking system
Each step has its own page that goes all the way down.
A guest messages, at any hour
Guest threads reach TravelPal through the property management system you already run, with no new inbox for your team to watch. How the answering works is on the guest messaging page.
AirbnbVRBOBooking.comDirect bookingThe AI answers, where it is confident
It replies at any hour, in the language the guest writes in, from the knowledge base built from your team's own past answers; it never guesses.
House manualListing contentPast answersAn upgrade is offered, sold, and paid
Quoted to the cent from the prices you configured, after checking your calendar. The details are on the upsells page and the Airbnb payments page.
Late checkout · $60 · paid in chatYour team is looped in when needed
A question it cannot answer is held in the guest's own words, and your answer is relayed in the concierge's voice. The full flow is on the escalation page.
Complaint or refund: AI stops, a person is alertedEverything lands in your own system
Replies go out through the property management system you already run, never around it, and your team is notified on every sale. Exactly what is read and written back is on your system's own integration page.
Internal note · team onlyDeparture moved to 4:00 PM.
Example: a late checkout sold at 2:14 AM
This is the loop in a single conversation: a question that would have waited until morning is answered on the spot, the upgrade is paid before breakfast, and the reservation in your own system already shows the new time.
Every guest also gets a digital guidebook with the same upgrades bookable, and connecting your own booking system is one form.
Every TravelPal capability, on its own page
The walk above is the short version. Each capability below has a page that shows exactly how it behaves.
Guest messaging
Answers around the clock, in the language the guest writes in.
Upsells
Late checkout, early check-in, and mid-stay cleaning, paid in chat.
Airbnb payments
How Airbnb guests pay for services during the stay.
Guidebook
A private page for every stay, with bookable extras.
Safety
When the AI stops, and the guardrails you control.
Escalation
What happens when the AI does not know.
Knowledge base
Teach it your properties, and edit anything it says.
Learning
Corrections become knowledge, and stale answers die.
Getting started
Connecting your own booking system is one form, with guided setup included.
Traveler profile
A profile of every guest, and a welcome back for the ones who return.
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