How TravelPal works
A guest writes at 2 AM, and TravelPal answers from what you told it. Your team is told about everything TravelPal should not handle alone.
- A guest writes
- The AI answers
- A paid extra is soldGuest paid
- Your team is told
- Everything goes into your system
One guest message, from first reply to your booking system
TravelPal connects to 33 property management systems, also called booking systems. One price, $25 per unit per month, covers every step below.
A guest writes, at any hour
Guest messages reach TravelPal through your booking system, when it is connected. Your team has no new inbox to watch. The guest messaging page shows how TravelPal answers.
AirbnbVRBOBooking.comDirect bookingThe AI answers when it is sure
The AI replies at any hour, in the language the guest writes in. It answers from the knowledge base, built from your team's own past answers. It never guesses.
House manualListing contentPast answersA paid extra (upsell) is offered, sold and paid
A guest asks to stay longer. TravelPal checks your calendar, then gives the guest your exact price. You keep the money. See the upsells page and the Airbnb payments page.
Example: late checkout · $60 · paidYour team is told when needed
A question TravelPal cannot answer is held for your team, in the guest's own words. Your answer appears in the guest's chat, in TravelPal's own words. The escalation page shows every step.
Complaint or refund: the AI stops, a person is alertedEverything goes into your own system
Replies go out only through your booking system. Your team is told about every sale. Your system's own integration page says exactly what TravelPal reads and writes there.
Example: internal note · team onlyCheckout moved to 4:00 PM.
Example: a late checkout sold at 2:14 AM
The guest gets an answer right away, not in the morning. The late checkout is paid the same night. Your own booking system already shows the new time. When you wake up, the sale is done.
Every guest also gets a digital guidebook that sells the same paid extras. You connect your own booking system with one form.
Every TravelPal feature, on its own page
Check every detail before you decide.
Guest messaging
TravelPal answers day and night, in the language the guest writes in.
Upsells
TravelPal sells late checkout, early check-in and extra cleaning during the stay. Guests pay through a link in the chat.
Airbnb payments
See how Airbnb guests pay for services during the stay.
Guidebook
Each stay gets its own private web page, where guests can book paid extras.
Safety
Your name is on the listing. See when the AI stops and which guardrails (limits) you control.
Escalation
The AI will not know everything. See what happens then.
Knowledge base
Teach TravelPal your properties, and edit anything it says.
Learning
Your corrections become knowledge, and newer answers replace old ones.
Getting started
One form connects your own booking system. Guided setup is included.
Traveler profile
TravelPal builds a profile of each guest and welcomes back returning guests.
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