A digital guidebook for every guest
TravelPal gives each guest a digital guidebook: a private web page for one stay. Your guest taps one link and sees your brand, with no app or login.
4:00 PM
11:00 AM
An example, styled like the live guidebook.
The stay as a ticket: nights, countdown, check-in and check-out times
The ticket shows large check-in and check-out dates. The times are the booking's own planned times, read live from your booking system. Around the ticket are the address, a styled map with your own pin, and one-tap directions. A button adds the stay to the guest's phone calendar.
How the guest gets the guidebook link
TravelPal makes each guidebook by itself when a confirmed booking comes from your booking system (property management system). You never make a link, and a guest never has to look for one.
Sent where they already read
Airbnb guests get their link in their Airbnb messages, and everyone else gets it by email. Every message goes out through your own connected booking system. So your team's inbox shows exactly what each guest was told.
Sent on your schedule, in the property's timezone
TravelPal has two automatic messages: an intro soon after booking, and a pre-arrival reminder. You choose how long before arrival the reminder is sent. It uses the property's own timezone and goes out only in daytime hours. Nothing is sent to a real guest until you turn sending on.
Inside your own message templates
TravelPal writes an id on the booking, in an extra field called a custom field. Your own automatic messages in the system you already use can then include each guest's live link.
A QR card in the unit
A guest may lose the link. A printed QR card gives them a second way to open their guidebook. The guest types the email or phone they booked with and gets their own stay link back. Only active, confirmed stays at your company can match. Finished stays and other companies' guests cannot be found.
A link that expires after checkout
A canceled booking ends the link right away, and the link expires soon after checkout. So a forwarded or leaked link is worthless within days. Expired and canceled links get different, clear messages, not an error page.
Private, and never indexed
Search engines never show guidebook pages, because a stay link is private. The page shows only branding and facts meant to be shown. Door codes, the house manual and your team's contact details never appear on it.
To reach a person, Airbnb and Booking.com guests get a link back to their own booking messages. Guests who booked direct get a message box that goes to your team, with their stay attached.
What the guidebook sells: four paid extras
The guidebook sells early check-in, late checkout, an extra mid-stay cleaning, and a damage waiver. You set the price of each.
Arrive earlier, stay later. Your guest wants a few more hours. Early check-in and late checkout show as times to tap. Each is a real clock time with its exact price, based on the booking's live planned time. So a guest is never offered a time they will not get.
Mid-stay cleaning. The guest picks a day and an exact hour, because your cleaners are sent at a set time. Checkout day is not offered, because that day's clean is the cleaning between guests.
The damage waiver. This is a one-time charge that covers accidental damage. It is not refundable, and it is offered instead of the refundable security deposit. It covers the whole stay, so it asks for no date.
One price list with the chat. The page uses the same pricing system as the AI in the chat. So the guidebook and the concierge can never give two different prices. Prices are always live.
The same availability checks as the chat decide what the page may offer. A paid extra that is not available for the dates is not shown. The page and the chat never sell the time your cleaners need between guests. See how upsells work for the chat side.
How guests pay in the guidebook
Before a guest agrees to buy, the offer tells them what happens next. TravelPal's server picks the payment route for each stay. It never guesses the route from where the guest booked.
Stripe checkout in the browser
Your Stripe account, never TravelPal's
The booking updates automatically
A payment link that updates the booking
The guest gets a Stripe checkout for the exact item and amount. They pay in the browser and return to their own stay page. When the payment arrives, the booking updates by itself in the system you already use. Your team types nothing.
Your Stripe account, not ours
The money goes to your company's own Stripe account. That money is yours.
How Airbnb guests pay is your choice
You choose how Airbnb guests pay, for each place where a guest pays. You can keep payment inside Airbnb, use links to pay by card, or use both. See collecting payment from Airbnb guests.
Never a broken link
If no payment route can be built for a stay, the guest is told plainly. The message says your team will tell them how to pay. A deadline a guest sees is one the system really enforces. A refused purchase is never shown as bought.
Concierge services and Viator experiences in the guidebook
Some guests want a boat day. The guidebook also lists your own services. The AI concierge chat lets guests ask about the destination.
Your services, as photo tiles. Each tile opens a list of real items: name, photo, features, and a price or "on request". An item you turn off is never shown to a guest.
Ask the team, not a buy button. A person confirms these services, so the button says ask, not book. The request goes to your team with the guest's choice named. Nothing is charged from the guidebook itself.
A hold, not a charge. When a guest asks to book in the concierge chat, the guest's card is held, not charged. No money moves until your team confirms. If your team does nothing, the hold releases itself.
Tours and experiences through Viator. Guests can find and book local tours and experiences. Each one shows photos, star ratings, review counts and starting prices. The guest finishes the booking on Viator's own site.
Everything the guidebook sells is a paid guest service or a change during the stay. It does not take payment for the booking itself. For services that Airbnb guests buy, read how Airbnb guests pay for upsells.
Guidebook FAQ
Do guests need to download an app?
No. The guidebook is a private web page for one stay, opened from a link. There is no app, no login and no password, because the link itself is the guest's key.
How do guests get the link?
Guests get the link where they already read. Airbnb guests get it in their Airbnb messages, and everyone else gets it by email. You can also add it to your own automatic messages, or put a QR card in the unit.
What happens to the link after checkout?
It stops working on its own. The link expires soon after checkout. If the booking is canceled, the link ends right away.
Who gets the money when a guest buys something?
You do. Card payments go to your own Stripe account, never to TravelPal's. TravelPal charges a flat $25 per unit per month. It takes no commission on upsells, the paid extras guests buy.
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