Concierge-grade AI for luxury vacation rentals
TravelPal is an AI concierge for luxury vacation rentals. It holds the guest's card for big requests. It charges only after your team confirms.
It uses your own booking system.
An illustrative big-request chat; the guest and unit are invented.
How big requests are handled: held, confirmed by your team, then charged
Luxury guests do not ask about the wifi. They ask for a yacht day, a private chef, or a car delivered to the building. A person should confirm these requests.
The button says ask, not book
A person confirms your services, so guests ask for them. The request reaches your team with the guest's choice named. Prices come from your setup on the server, never from the guest's browser.
The guest's card is held, not charged
For a booking request in the concierge chat, TravelPal holds the guest's card. It does not charge the card. Money moves only when your team confirms. A hold that nobody touches releases itself.
Your catalog, chosen by you
Your own services show as photo tiles in the guest guidebook, a private web page for each stay. Each tile shows one real service: its name, photo, features, and a price or "on request". A service you turn off is never shown to guests.
Tours and experiences through Viator
Guests can find and book local tours and experiences from Viator in the concierge chat. Each one shows photos, ratings, and starting prices. The booking ends on Viator's own site. The chat also gives trip plan ideas that fit the guest's unit and dates.
An illustrative request card; the guest and unit are invented.
Where TravelPal does not guess
A luxury brand cannot get some moments wrong. In those moments, TravelPal does not guess.
Door codes are sent only when that exact code is on file for that unit. The AI never guesses a door code, because a guess would put your access security at risk. The details are on the safety page.
The AI does not start messages during the night at the property. An offer never wakes a guest.
When the AI is not sure, the question is held for your team in the guest's own words. Your answer appears in the same chat, in the concierge's voice. The guest does not switch to another person.
A profile of each guest is built from what they write. A returning guest is welcomed back as soon as they book. TravelPal remembers the last stay.
An illustrative returning-guest chat; the guest and unit are invented.
Luxury rentals FAQ
Will the AI book a yacht day on its own?
No. For a big request, TravelPal holds the guest's card and does not charge it. The request is sent to your team, with the guest's choice named. Your team confirms, and only then does money move. If nobody acts on the hold, it releases itself.
Our guests message in French, Portuguese, Arabic. Does that work?
Yes. TravelPal replies in the language the guest writes in. This happens inside the chats that already go through your own booking system. There is no language list and nothing to set up. TravelPal translates fixed text, such as payment instructions. The payment link is never changed, not even by one character.
What happens when a guest is unhappy?
If a guest complains or asks for a refund, the AI stops in that chat. TravelPal alerts your team, and the chat waits for a person. A luxury brand cannot send a guessed answer at a moment like this.
Does the concierge tier cost more?
No. Pricing is $25 per unit per month, with everything included. There is no setup fee and no limit on messages. You pay no commission on what you earn from paid extras or services. Book a demo to see your own catalog in TravelPal.
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