Concierge-grade AI for luxury vacation rentals
TravelPal is an AI concierge for luxury vacation rentals: it captures a big request in chat, holds the guest's card without charging it, and charges only after your team confirms, replying in the language the guest writes in. Luxury guests do not ask about the wifi. They ask for a yacht day, a private chef, a car delivered to the building, and TravelPal takes the request seriously: details captured, payment held, and your team confirming before a dollar moves.
The answering happens in the language the guest writes in, and the selling happens at the prices you set, inside the conversations your own booking system already carries.
An illustrative conversation; the guest and unit are invented.
How big requests are handled: held, confirmed by your team, then charged
The requests that make a luxury stay are the ones a person should sign off on. TravelPal is built around that.
Services are asked for, not bought with a button
Your services are things a person confirms, so the button says ask, not book. The request reaches your team with the guest's pick named, and prices come from your configuration on the server, never from the guest's browser.
The guest's card is held, not charged
When a booking request is made through the concierge chat, the guest's card is held, not charged. Money moves only when your team confirms, and an untouched hold releases itself.
Your catalog, curated by you
Your own services render in the guest guidebook as photographic tiles with real inventory: name, photo, features, and a price or "on request". Items you disable never reach a guest.
Tours and experiences through Viator
Guests can discover and book local tours and experiences from Viator in the concierge chat, with photos, ratings, and from-prices. Booking completes on Viator's own site, and the chat offers itinerary ideas shaped to the guest's unit and dates.
An illustrative request; the guest and unit are invented.
Where TravelPal will not improvise
The moments a luxury brand cannot afford to get wrong are the ones TravelPal refuses to improvise.
Door codes are sent only when that exact code is on file for that unit; the AI never guesses its way into your access security. The details are on the safety page.
Nighttime at the property is respected for AI-initiated messages, so a guest is never woken by an offer.
When the AI is not sure, the question is held for your team in the guest's own words, and your answer is relayed back in the concierge's voice: one polished conversation, not a handoff.
A profile of each guest is built from what they write, so a returning guest is greeted like a regular the moment they book, with the last stay in mind.
An illustrative conversation; the guest and unit are invented.
Luxury rentals FAQ
Will the AI book a yacht day on its own?
No, and that is the point. A big request is held, not charged: the guest's card is held, the request reaches your team with the guest's pick named, and money moves only when your team confirms. An untouched hold releases itself.
Our guests message in French, Portuguese, Arabic. Does that work?
Yes. TravelPal replies in the language the guest writes in. There is no language list and no setting to configure, and when it relays fixed text such as payment instructions, the sentence is translated while the payment link is left untouched, character for character.
What happens when a guest is unhappy?
Complaints and refund requests stop the AI and alert a person. High-stakes moments are exactly where a luxury brand cannot afford an improvised answer, so TravelPal is built to hand them to your team instead of guessing.
Does the concierge tier cost more?
No. Pricing is $25 per unit per month with everything included: no onboarding fee, no commission on your upsell or service revenue, no message caps. Book a demo and we will walk your own catalog through it.
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