AI concierge for hotels
A guest asks in Spanish for a later checkout. TravelPal answers in Spanish and sells it at your price, when the cleaning schedule allows.
An illustrative chat; the guest, the room and the price are invented.
Hotel guest messaging: answered, sold, and planned
A guest who writes and waits feels forgotten. TravelPal answers from the facts you gave it.
An answer in the guest's own language
TravelPal replies in the language the guest writes in. There is no language list and nothing to set up. How guest messaging works.
A later checkout, sold at your price
TravelPal offers a late checkout or an early check-in in the chat, at your exact prices. If a cleaning is booked in that time, it is not offered. How paid extras work.
A guide page for each stay
Every stay gets a private guidebook page with your recommendations and your paid extras. Guests can book local tours from Viator in the concierge chat.
A profile of each guest
A profile of each guest is built from what they write. A returning guest is welcomed back as soon as they book.
Where TravelPal does not guess
One wrong answer can cost you a review. So TravelPal does not guess. It asks your team.
When the AI is not sure, the question is held for your team in the guest's own words. Your answer appears in the same chat, in the concierge's voice.
A complaint or a refund request stops the AI in that chat. TravelPal alerts your team, and the chat waits for a person.
The AI does not start messages during the night at the property. An offer never wakes a guest.
Your team can read every answer. Every fact TravelPal answers from is in your dashboard. A fact your team writes by hand always wins.
Hotel booking systems TravelPal connects to today
Hotels use each of these five systems. Each page says what TravelPal reads and writes back. It also says what that system will not let it do.
Not on the list? See every system TravelPal connects to, or book a demo and ask.
Hotels FAQ
Does TravelPal work with my hotel's booking system?
It depends on the system. TravelPal connects to Beds24, WuBook, Resly, Channex and Pxsol, which hotels use. Each one has limits, and each integration page lists them. On Pxsol, TravelPal reads your bookings but cannot answer guests yet. Book a demo. We will tell you plainly if TravelPal connects to the booking system you use today.
Which languages does TravelPal answer in?
TravelPal replies in the language the guest writes in. There is no language list and nothing to set up.
What happens when a guest is unhappy?
If a guest complains or asks for a refund, the AI stops in that chat. TravelPal alerts your team, and the chat waits for a person.
Can my team see what TravelPal tells guests?
Yes. Your team can read every answer. Every fact TravelPal answers from is in your dashboard. A fact your team writes by hand always wins. When TravelPal is not sure, it asks your team first. Then it sends your answer to the guest in the same chat.
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