The same questions fill your team's day
Your team opens the inbox in the morning. One guest wants the wifi code. Another asks where to park. A third asks what time checkout is.
None of these is hard, but each one pulls a person away from a real problem. A leak waits while someone types parking steps.
AI can take this work first. The hard part is what to give it, and in what order.
Sort a month of guest messages into three groups
Open your inbox and read one month of guest messages. Put each message in one of three groups.
The first group needs only a fact: the wifi code, the parking rules, the checkout steps. The second group needs a rule and a price, such as a late checkout or an early check-in. The third group needs a person: a repair, a refund, a complaint or a change to a booking.
This list is your plan. The first group goes to the AI first. The second group goes next. The third group stays with your team.
Fix your facts before the AI reads them
AI answers from what you give it. Your listing may give one checkout time, and your house rules may give another. A guest may then get the wrong one.
Check the facts guests ask about most: check-in and checkout times, parking, wifi, pool hours and pets. Look for old prices, past dates and text from another building. Fix each one where it lives.
Decide what must go to a person
Write this list before you turn anything on. Start with refunds, complaints, injuries and anything about safety. Then add your own topics, such as a repair in the building or a fight with a neighbor.
Also decide what the AI does when it has no answer. A guess is the worst answer, because the guest will act on it. The AI should ask your team and tell the guest it has asked.
Read the answers for the first week
For the first week, read what the AI sends. When an answer is wrong, find the reason. A wrong answer often comes from a wrong or missing fact.
Fix the fact, not only the message. The next guest then gets the right answer too.
Look at the questions the AI passes to your team. Each one is a fact nobody wrote down. Add it, and your team answers that question once.
Hand over paid extras next
A late checkout and an early check-in come next. Each one has a clear rule and a clear price.
Write your price list first. Then write when the answer is no, such as when another guest arrives that day. Our guides show how to charge for a late checkout and how to set an early check-in fee.
Turn on one paid extra at a time. After each sale, check that your cleaners saw the new time.
What stays with your team
A broken air conditioner needs someone at the unit. A refund needs a person to decide. An upset guest needs a person who can say sorry and fix the problem.
This is the work guests remember. Each question the AI takes gives your team more time for it.
Three questions to ask any AI tool
There are many AI tools for property managers. Ask each one the same three questions before you choose.
Where do its answers come from? What does it do when it has no answer? How do you stop it?
Ask to see each answer in a real chat. You will trust what you have seen.
How TravelPal does this for you
TravelPal answers questions about your units only from saved facts. Those facts are your house manual, your unit details and answers it has learned. You can search every fact and delete any one. When no answer is saved, TravelPal asks your team first and then tells the guest it has asked.
A complaint or a refund request stops the AI in that chat, and TravelPal alerts your team. You can name your own topics. A reply on one of them goes to your team as a private note. If your team answers the guest first, the AI's reply is held back.
Each paid extra has its own switch, and it stays off until you turn it on. You can pause the AI from your account in one click. Read more about AI for property management companies.