Can I edit what the AI says to guests?
Yes, you can search every fact TravelPal's AI uses and delete any fact in one click. You can write facts by hand, and training never overwrites them.
Where the AI's answers come from
The AI answers from facts. Each fact is one answer for one unit, one building, or your whole company. Training reads your past guest conversations in Guesty or your connected booking system. It learns your team's answers about parking, fees, and rules. Training starts only when you click Train. After that first run, daily or weekly training is off until you turn it on.
Your edits always win
The Knowledge section in TravelPal shows every learned fact. You can browse and search facts by topic across your units and buildings. After you delete a fact, training can learn it again only from a new conversation. A fact you write by hand always wins over what training learns. Each unit's house manual belongs only to you. Updates to unit details from your booking system never change it. If the two disagree, your manual wins.
Corrections happen inside real conversations
When the AI holds a guest's question for your team, you answer it once in your inbox. Your answer appears in the guest's chat, written by the AI concierge. Tick teach as you answer, and your answer becomes a permanent fact. Then the AI never asks your team that question again. All the steps are in what happens when the AI does not know.
You can also set the AI's tone and choose topics it must never answer. You can keep access codes, like door codes, for your team only. You can edit or switch off every automated guest message.