Review analysis: turn reviews into tasks for your team
Coming soonThe first you hear of a bad week is often a review. Review analysis is the next TravelPal feature, and it is not live yet. It will turn reviews into feelings, themes and tasks.
Todo perfecto. El apartamento estaba impecable y nos ayudaron con todo.Example review, for illustration
Nothing in this panel is live today.
One review is a bad night. The same complaint again and again is a problem you can fix. TravelPal will find the themes that repeat across everything you manage. Nobody has time to read for that by hand. A month of reviews becomes a list of work, not a score.
These parts of TravelPal are live today:
TravelPal is the AI concierge for vacation rental companies and hotels. It connects to 33 property management systems, including Guesty and Hostaway. It costs $25 per unit per month. Growth costs $15 per unit plus 20% of upsells TravelPal sells, by card or through Airbnb. Commission costs $0 per unit plus 30% of upsells TravelPal sells, by card or through Airbnb.
What review analysis will do.
Four things are planned. Details can change before launch, and nothing here is live today. This page will say so until review analysis is live.
Sentiment on every review
Sentiment means how the guest feels. Each new review will be marked as upset, neutral or happy. You will see a bad week the day it starts, not at the end of the month.
Replies, drafted for you
TravelPal will write a personal public reply in the language of each review. A five-star review in Spanish will get a real thank-you, not a template.
Themes across your listings
TravelPal will show the complaints and the praise that repeat. Three guests may describe one problem in three different ways. It will appear as one problem with one fix.
Complaints become tasks
TravelPal will send a real problem from a review to your team as a task. The problem will not stay hidden in the review text.
If you want review analysis when it is live, book a demo and say so. What property managers ask for decides what we build first.
Updated