The guest wants to pay, and you have no easy way to take it
A guest who booked on Booking.com asks for a late checkout. You say yes and name a price. Then the guest asks how to pay.
Now you are typing card details over the phone, or asking for cash at the door. The sale is small, and the work is large. So you give the hour away for free instead.
Check the rules of the site the guest booked on
Each booking site has its own terms for payments after the booking. Read them before you send a link. Airbnb works differently, and our page explains how to collect payment from Airbnb guests.
Give the price before the link
The guest should know the price, the time and what it includes before you ask for money. Put all three in one message. A surprise charge leads to a dispute.
Use the same price list for every guest. Then two guests in the same week never pay two prices for the same hour. Our vacation rental upsells guide shows how to set each price.
Send one link for one thing
A payment link opens a card page for a fixed amount. Create one link for each sale, with the item and the unit in its name. Your accounts then show exactly what each payment was for.
Message to copy
Hi [name], yes, you can stay until [time] on [date]. The price is [price]. Pay here by card: [payment link]. We will confirm the new time as soon as the payment arrives.
Write the sale on the booking
After the guest pays, change the time on the booking in your booking system. Add a short note with the item and the price. Your cleaners and your team then see the same new time.
Do this before you reply to the guest. A sale that lives only in a chat is a sale your cleaners do not know about.
Follow up once if the guest does not pay
Some guests say yes and forget to pay. Send one friendly reminder with the same link. If the guest still does not pay, keep the normal time.
How TravelPal does this for you
Guests who did not book on Airbnb get a link to pay by card in the chat. TravelPal makes the link for that offer, so the AI cannot mistype it. The price comes from your own price list.
On Guesty, TravelPal writes a paid late checkout or early check-in into the booking at once. TravelPal alerts your team to each sale. A guest may start a request and not finish it. Then TravelPal sends a gentle reminder in words you control. Read about the paid extras TravelPal sells.