Will the AI send my guests door codes?

TravelPal never guesses a code

The exact code must be in the house manual or knowledge base (the list of saved facts). The same rule covers gate codes, lockbox combinations and alarm codes. TravelPal never writes a code from memory. It never changes another unit's code to fit this unit. It never offers a second code when the first one did not work. When a guest is standing at the door, TravelPal asks your team instead of guessing.

Codes never arrive by accident

On purpose, TravelPal never copies door or lock codes from your Guesty listings (the records of your units). So no code can reach a guest through that data. A guest gets a code in two ways only: a fact your team added, or your team. The Guesty connection page lists everything that is copied.

You can keep codes team-only

You can mark topics that contain codes as team-only. TravelPal then keeps facts on those topics out of its answers entirely. The guest is told your team is being alerted. The request is recorded. The guest then gets the code from your team. You choose topic by topic. So TravelPal can send the wifi password right away while door codes stay with your team.

You edit a code like any other fact in the knowledge base. If a code is not written down, the normal escalation flow tells your team.