Onboarding: one form, and a founder helps
You have no time for a long setup. TravelPal setup is one form, and a founder helps.
TravelPal is the AI concierge for vacation rental companies and hotels. It connects to 33 property management systems, including Guesty and Hostaway. It costs $25 per unit per month. Growth costs $15 per unit plus 20% of upsells TravelPal sells, by card or through Airbnb. Commission costs $0 per unit plus 30% of upsells TravelPal sells, by card or through Airbnb. Technical details are on the integrations page.
Based on the live setup screen.
The four steps of onboarding
A founder is with you for the first and last steps. The two steps in the middle mostly happen by themselves.
- Step 1
Talk to a founder
Every setup starts with a 30 minute demo on real guest messages. You connect nothing yet. You watch and you ask questions. Book it on the contact page or email us.
30 minute demoReal guest messagesAsk anything - Step 2
Connect your system, one form
The only technical step is an API key, a code from your system. Create it in your property management system, for example in Guesty. Paste it into TravelPal. TravelPal checks the key right away. The webhook (an event feed from your system) registers itself.
Nothing else to set up - Step 3
See your listings and bookings arrive in TravelPal
Your listings (your units) import by themselves in the background and appear as properties. Each new booking then gets its guest link automatically. A cancellation turns that link off.
ListingsImport by themselvesNew bookingGets its guest linkCancellationTurns the link off - Step 4
Set up together
In guided sessions, a founder helps your team do three things. You set prices for paid extras (upsells). You train the concierge on your past conversations. You put your logo and brand color on every page your guests see.
Guided sessionsUpsell pricesTrained on your past conversationsYour logoYour brand color
The getting-started guide in your account
The getting-started guide has exactly two required steps: add your properties and connect a first guest. It also has two optional steps, training and branding. TravelPal reads your progress from your live account, not from a checklist you keep. Connect your system anywhere, and the first step marks itself done.
Guest links are sent through that same system. So your own inbox shows exactly what each guest was told.
Want the short version? What onboarding involves says the same in three paragraphs.
What onboarding never asks of you
You already have enough to do. Our team and our software do the setup work.
No setup fee
Setup and the guided sessions are part of the flat price per unit. The first month costs the same as every month after.
No re-typing your listings
The AI answers from the listing content your team already keeps in its own system. Nothing is typed twice or kept in two places.
No new inbox to watch
Every message TravelPal sends goes out through the inbox you already have, never another way. TravelPal can also learn your properties from that same inbox. The page teach the AI your properties shows how.
You stay in control
Nothing reads your message history until you click Train yourself. Disconnecting stops the event feed at once. Reconnecting later is safe.
Getting started FAQ
How long does onboarding take?
Setup has no fixed length of time. The form is one paste, and TravelPal checks your API key right away. Your listings start to import at once, in the background. The guided part goes at your team's speed. A founder keeps helping until you are comfortable.
Do I need a developer?
No. The only technical step is to create an API key in your own property management system. In Guesty, for example, open Integrations → Developer tools → OAuth applications. Then paste the key into TravelPal. A bad key is refused right away. TravelPal also sets up its own event feed in any system that supports one.
What does onboarding cost?
Setup costs nothing beyond the $25 per unit per month, or the Growth or Commission price. The Growth price is $15 a unit plus 20% of upsells TravelPal sells, by card or through Airbnb. The Commission price is $0 a unit plus 30% of upsells TravelPal sells. There is no setup fee and no charge for the guided sessions. The price on the pricing page is the whole bill.
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