How do Airbnb guests pay for upsells?

The Airbnb steps

The guest opens the Resolution Center link and chooses Send money, then Extra services. The guest enters the amount and writes the item in the note, for example late checkout. After pressing Send, the guest replies, and your team confirms the payment. When your team records the payment on the Guesty folio (the booking's payment list), TravelPal reads it automatically. So the paid extra completes without waiting for someone to notice.

Everyone else pays by card

Guests with a VRBO, Booking.com or direct booking get a secure link to pay by card. Once the payment is complete, the booking updates by itself. Card payments use your own Stripe account, connected in one click with Stripe Connect. Your company stays the merchant of record, the legal seller. TravelPal never holds a key that can move your money.

You choose the Airbnb policy

Airbnb guests use the Resolution Center unless you let them pay by card. You can allow cards everywhere, or only on the guest's private web page for the stay. With the second choice, the chat still uses the Resolution Center. TravelPal's AI copies each link exactly and never shortens or rewrites it. The AI translates only the sentence around the link into the guest's language. If no way to pay works, the AI does not invent one. It tells the guest that your team will follow up.

You keep the money in both cases. TravelPal charges $25 per unit per month on Flat, $15 plus 20%, or $0 plus 30%. On Flat TravelPal takes no share of paid extras.