Guests on long stays ask for a clean
A family is on day five of a ten-day stay. The towels are wet and the kitchen is full. The guest writes to ask if someone can come and clean.
You want to say yes. But a free cleaning takes your cleaner away from a paid one. A fee pays for the visit and keeps your schedule fair.
What goes into the price
Start with what one visit costs you. Count your cleaner's hours, the travel to the unit and the supplies. Add fresh sheets and towels if the visit includes them.
Then set one flat price per unit size. A one-bedroom and a five-bedroom house take very different time. A flat price is easy for the guest to say yes to.
Say what the cleaning includes
Write a short list: beds made, towels changed, kitchen and bathrooms cleaned, trash taken out. Say what it does not include, like dishes or laundry.
The list protects your cleaner. A guest who knows what to expect does not ask for more at the door.
Let the guest pick the day and the hour
Your cleaners plan by day and hour, so ask the guest for both. Ask for a time when nobody will be in the unit, or say if the guest may stay.
Sell only days when the guest is there. The checkout day is not a mid-stay cleaning. That clean is the one your cleaners already do between guests.
Give your cleaners enough notice
Decide how far ahead a guest must ask. A request for this afternoon may not fit your cleaners' day. Tell the guest to choose a later time when the notice is too short.
Message to copy
Hi [name], yes, we can clean during your stay. A mid-stay cleaning costs [price] and includes [list]. Which day and hour work for you? Please choose a time after [earliest time].
Tell your cleaners right away
Once the guest pays, send your cleaners the unit, the day and the hour. Put it where they already look for their work. Our help page explains how the cleaning schedule works with TravelPal.
How TravelPal does this for you
TravelPal sells a mid-stay cleaning in the chat, at the flat price you set. The guest picks the day and the hour, and TravelPal never picks a time for your cleaners. It offers only days the guest is there, never checkout day, and it respects the notice you set.
The guest pays with a link. Then the people who do the work are told the day and the hour. See all the paid extras TravelPal can sell.