TravelPal vs Hospitable (formerly Smartbnb)
Hospitable, formerly Smartbnb, is a property management system. Connecting it to TravelPal is work in progress. Hospitable has its own AI and a fee on custom upsells. TravelPal answers what it can at any hour and passes the rest to your team. On the Flat plan, it takes no fee on upsells.
What Hospitable is
Hospitable is a property management system (a booking system) for small hosts. Its Essentials plan is free for unlimited properties. Paid plans add AI and team features. The Host plan starts at $29 per month for one property. Professional starts at $59 for two properties, and Mogul starts at $99 for three. Annual billing makes each paid plan about 12 percent cheaper. Each extra property adds a fee. Its free plan allows ten AI suggested replies a week, and its help center says paid plans get unlimited uses. It also lists Q&A auto replies. On the Mogul plan, AI Auto Reply sends replies by itself. Hospitable charges a processing fee on custom upsells, which are paid extras sold to guests. The fee is 10 percent on the free plan and 7 percent on paid plans.
Where TravelPal differs
TravelPal is the AI, not a property management system, so you keep yours; connecting Hospitable to it is work in progress.
Hospitable's pricing page lists a 7 to 10 percent processing fee on custom upsells.
TravelPal answers what it can at any hour, sells paid extras at your prices, and on Flat takes no fee on upsells.
$25 per unit per month, $15 + 20% of upsells TravelPal sells, or $0 + 30%, by card or through Airbnb
Where Hospitable is ahead
Before you decide, see what Hospitable does well.
A real free tier
Hospitable's Essentials plan is really free for unlimited properties. It includes one inbox for all your messages and limited scheduled messaging. TravelPal charges per unit, or takes a share of the upsells it sells. Flat is $25, Growth is $15 plus 20%, and Commission is $0 plus 30%.
A whole PMS for the price
The paid plans do more than messaging. Their pricing page lists dynamic pricing (prices that change with demand) among the features. TravelPal does one job, and you keep your system.
Small-host economics
For one or two properties, Hospitable's all-in-one pricing is very good value. TravelPal is built for property management companies with many units, not for one spare room.
Side by side
Each row is something property management companies ask about. For Hospitable, we show what they say in public.
- Offered, on that product’s own public pages
- What their materials say, where a check mark would say too much
| What you get | TravelPal | Hospitable |
|---|---|---|
| AI-written replies to guests | At any hour; the rest goes to your team | Unlimited on paid plans; 10 a week on the free plan |
| AI answers sent without waiting for your team | On the Mogul plan, AI Auto Reply sends by itself; Q&A auto replies are also listed | |
| Fee on custom upsell revenue | None on the Flat plan | 10% free plan, 7% paid plans |
| Sells paid extras at your prices, with a payment link in the chat | Upsells listed; in-chat selling not described | |
| Airbnb guests send the payment inside Airbnb, through its Resolution Center | Not described on their pricing page | |
| Connects to your property management system | 33 systems; connecting Hospitable is work in progress | Hospitable's AI is part of Hospitable |
| Questions it cannot answer are held; your team's answer appears in the guest's chat and is saved | On Mogul, Auto Reply skips what it should not answer and tells your team; saving your answer is not described | |
| Remembers returning guests and what they asked for last time | A returning-guest badge and the past thread; the host writes the welcome back | |
| Builds profiles for guests who stayed before you signed up | Not described in their materials | |
| How the price works | $25 per unit per month, $15 + 20% of upsells TravelPal sells, or $0 + 30%, by card or through Airbnb | Free to $99+ base, by tier |
Based on Hospitable's public pricing page and feature matrix at hospitable.com/pricing, rendered November 2, 2026. Their calculator changes prices with the number of properties. We also read their help center on November 2, 2026. Where Hospitable publicly claims a feature, it gets the check mark.
When Hospitable’s materials do not describe something, the row says so. That does not mean Hospitable cannot do it.
Common questions
Hospitable has a free plan. Why would I pay $25 per unit?
The $25 on Flat buys an AI that answers guests at any hour and sells paid extras. You keep every dollar the extras earn, and the price is published. Growth is $15 a unit plus 20% of upsells TravelPal sells, by card or through Airbnb. Commission charges $0 a unit and 30% of upsells TravelPal sells. If you host one or two properties, maybe you should not pay. Hospitable's free tier is real and good. TravelPal is built for property management companies whose guests write at 2 AM. These companies have late checkouts worth selling.
What does the ten-per-week limit mean?
Only on the free plan. Hospitable's help center says the free Essentials plan allows ten AI suggested replies a week. Paid plans get unlimited uses. TravelPal has no weekly limit on any plan. It answers at any hour.
Is Hospitable a competitor or an integration?
Both. Hospitable is on TravelPal's list of 33 property management systems, and connecting it is work in progress. After that, you can keep Hospitable and add TravelPal to it. This page compares only the AI. It does not cover Hospitable alternatives for running your bookings.
Does Hospitable charge on upsells?
Yes. Their pricing page lists a processing fee on custom upsells, as of November 2, 2026. The fee is 10 percent on the free plan and 7 percent on paid plans. On the Flat plan TravelPal takes no share of your upsells and no processing fee.
Sources
If something here has changed, tell us and we will correct it.
Updated
Hospitable is a trademark of its owner. TravelPal is not affiliated with or endorsed by Hospitable.