TravelPal vs HiJiffy
HiJiffy is a guest messaging platform for hotel groups, with an AI chatbot. TravelPal is an AI concierge that answers guests in the chat. Each stay gets a private web page with your paid extras.
What HiJiffy is
HiJiffy (hijiffy.com) calls itself the guest communications platform for hotel groups. Its AI, called Aplysia, answers guests in website chat, WhatsApp, Instagram, Messenger and Telegram. Guests can also reach it by email and SMS, and through Booking.com, Expedia and Airbnb messages. All of these land in one inbox for your team. HiJiffy says its AI answers only from your hotel's verified information. A complaint or a special request goes to your team with the whole conversation. Your team sees unhappy guests first. On your website, its chat helps visitors book a room. Before and during the stay, it sends WhatsApp campaigns, such as a welcome message and digital check-in. Its offers include a better room, an early check-in and a late checkout.
Where TravelPal differs
TravelPal answers in the language the guest writes in, from the facts your team gives it.
With Guesty as your booking system, a guest asking to leave later gets a late checkout offer.
Before the offer, it checks how long your cleaners need and does not sell that time.
A question it cannot answer goes to your team, and your reply is sent in that chat.
$25 per unit per month, or $15 + 20% of upsells TravelPal sells, by card or through Airbnb
Where HiJiffy is ahead
Before you decide, see what HiJiffy does well.
Many messaging apps, one inbox
Website chat, WhatsApp, Instagram, Messenger, Telegram, email and SMS land in one inbox. So do Booking.com, Expedia and Airbnb messages. For email, its AI can draft replies for your team to check and send, as a paid option.
Built for hotel groups
A knowledge update made once for the whole group goes to every hotel. HiJiffy connects to many hotel booking systems, among them Apaleo, Oracle Opera Cloud and Guestline.
Bookings from your website chat
Its website chat walks visitors through a booking, step by step. Some guests start a booking in the chat but do not finish. If they left a phone number and agreed to be contacted, HiJiffy follows up on WhatsApp.
The source behind each answer
Each answer in its inbox shows the source it came from. Reports list the questions its AI could not fully answer, so you know what to add next.
Side by side
Each row is something property management companies ask about. For HiJiffy, we show what they say in public.
- Offered, on that product’s own public pages
- What their materials say, where a check mark would say too much
| What you get | TravelPal | HiJiffy |
|---|---|---|
| AI answers guest questions from the facts you give it | ||
| Replies in the language the guest writes in | ||
| Connects to your booking system | For hotels: Beds24, WuBook, Resly, Channex and Pxsol | Many hotel systems, among them Apaleo, Oracle Opera Cloud and Beds24, per its integrations page |
| Sells paid extras to guests | ||
| Sells an early check-in or a late checkout | On Guesty | |
| Where the guest sees the offer | In the guest's chat | In campaigns on WhatsApp or website chat, sent from booking data |
| Before it sells a late checkout on a Guesty booking, checks how long your cleaners need | No public claim | |
| Sends what the AI cannot answer to your team; your reply goes into the guest's chat and is saved | Passes the conversation to your team, with a suggested reply, per its concierge page | |
| A complaint or a refund request stops the AI in that chat and alerts your team | Shows unhappy guests to your team first, per its concierge page | |
| Price | A price per unit each month; see our pricing page | Plans priced by the number of rooms, plus a setup fee, shown on its pricing page |
Based on seven of HiJiffy's public pages, read November 9, 2026, all listed under Sources. Where HiJiffy publicly claims a feature, it gets the check mark.
When HiJiffy’s materials do not describe something, the row says so. That does not mean HiJiffy cannot do it.
Common questions
Does HiJiffy have an AI that answers guests?
Yes. Its AI, Aplysia, answers from your hotel's verified information in website chat, WhatsApp and booking-site messages. A conversation that needs a person goes to your team with the whole history. TravelPal also answers from your facts. On Guesty, it offers a late checkout or an early check-in in the same chat.
Is HiJiffy for hotels or vacation rentals?
Hotels first. Its home page calls it the guest communications platform for hotel groups and does not mention vacation rentals. Its Airbnb chatbot is for aparthotels, serviced apartments and hotels that sell on Airbnb. TravelPal is the AI concierge for vacation rental companies and hotels.
What does HiJiffy cost?
Its pricing page (read November 9, 2026) lists Basic, Pro, Premium and Enterprise plans. The monthly price depends on the number of rooms, and a setup fee is added. WhatsApp comes with Premium, or with Pro for an extra fee. See our pricing page for TravelPal's price.
How do we choose?
Start with what you need most. HiJiffy fits a hotel group that wants website bookings, campaigns and many messaging apps in one inbox. TravelPal fits a team that wants guest questions answered and, on Guesty, late checkouts sold in chat. Both connect to Beds24.
Sources
If something here has changed, tell us and we will correct it.
Updated
HiJiffy is a trademark of its owner. TravelPal is not affiliated with or endorsed by HiJiffy.