TravelPal vs Hostaway AI
Hostaway AI is included with Hostaway and works only inside Hostaway. TravelPal connects to Hostaway too, so you choose which AI concierge answers your guests.
What Hostaway AI is
Hostaway is a property management system (PMS) for vacation rentals. Its AI Replies feature has an Auto-Reply mode. Hostaway says you can turn on Auto-Reply once you are comfortable with the answers from AI Replies. Auto-Reply then answers automatically for you, on the topics you choose. There is no add-on fee. Hostaway says it can automate up to 90 percent of guest communication. Its AI CoHost shows what needs attention. Its upsell workflows (automatic steps to offer paid extras) can start from how a guest feels. On its AI page, the payment features are for the booking.
Where TravelPal differs
TravelPal connects to 33 property management systems, including Hostaway, and sells paid extras at your exact prices.
Hostaway's AI page does not describe payment through Airbnb's Resolution Center or checking the time your cleaners need.
$25 per unit per month, or $15 + 20% of upsells TravelPal sells, by card or through Airbnb
Where Hostaway AI is ahead
Before you decide, see what Hostaway AI does well.
No add-on fee
If you already run Hostaway, AI Replies is included and costs nothing extra. This page does not change that. TravelPal's $25 per unit, or $15 plus 20%, must give you more than a free AI does.
Auto-Reply by topic
Auto-Reply answers only the topics you choose. That is a good, honest way to keep you in control.
Built into Hostaway
Hostaway's AI uses the live data in Hostaway. Its CoHost helps with daily operations across the whole account. TravelPal reads your system deeply, but it is only one product.
Payments for the booking
Hostaway collects booking payments on a schedule. After a failed payment, it can message the guest to update the card. TravelPal's payments are for paid extras, not for the booking.
Side by side
Each row is something property management companies ask about. For Hostaway AI, we show what they say in public.
- Offered, on that product’s own public pages
- What their materials say, where a check mark would say too much
| What you get | TravelPal | Hostaway AI |
|---|---|---|
| AI answers guests automatically | ||
| Connects to more than one property management system | 33 systems, Hostaway among them | A feature of the Hostaway PMS |
| Sells paid extras like a mid-stay cleaning at your prices, with a payment link in the chat | In-chat selling and payment not described | |
| Airbnb guests send the payment inside Airbnb, through its Resolution Center | Not described on their AI page | |
| A guest guidebook that sells your paid extras | Not described on their AI page | |
| Questions the AI cannot answer are held; your answer appears in the guest's chat and is saved | When data is missing, it says what is missing and asks you to add it to its knowledge base | |
| Before it sells a late checkout on a Guesty booking, checks how long your cleaners need | No public claim | |
| Remembers returning guests and what they asked for last time | A return guest status flag in the sidebar; their published AI context list does not name past stays | |
| Builds profiles for guests who stayed before you signed up | Not described in their materials | |
| Price | $25 per unit per month on top of your PMS, or $15 + 20% of upsells TravelPal sells, by card or through Airbnb | No add-on fee inside Hostaway |
Based on Hostaway's public AI page at hostaway.com/features/hostaway-ai/, read November 2, 2026. We read Hostaway's help center on the same day. Where Hostaway publicly claims a feature, it gets the check mark.
When Hostaway AI’s materials do not describe something, the row says so. That does not mean Hostaway AI cannot do it.
Common questions
Can I use Hostaway AI with another property management system?
No. Hostaway's AI features are part of Hostaway and stay with your Hostaway account. TravelPal connects to 33 property management systems, including Hostaway and Guesty. If you move to another of them, you keep TravelPal.
We already run Hostaway. Why pay $25 per unit for an AI when ours is free?
TravelPal answers guests and sells paid extras, like a mid-stay cleaning, at your exact prices. For example, one $60 mid-stay cleaning a month covers that unit twice over on Flat, at $25. In the chat, the guest gets a link to pay by card or through Airbnb's Resolution Center. Late checkout is not sold on a booking that came from Hostaway. Each stay also gets a guest guidebook, a private web page for that stay. Hostaway's AI pages describe how an upsell workflow starts, not selling and taking payment in the chat.
Hostaway says it automates up to 90 percent of communication. Is that more than TravelPal?
We cannot say, because TravelPal does not give an automation percentage. TravelPal answers what it can from your own facts. It holds the rest for your team. The 90 percent is Hostaway's own published claim. We repeat it and do not judge it. A demo on your own units can show what gets answered and what gets held.
We are choosing a PMS right now. What is the honest advice?
Choose the property management system for its own strengths. Look at channel management (the booking sites it connects to), accounting, support, and how your team works. The concierge is a separate choice, because TravelPal connects to 33 systems, including Hostaway. TravelPal connects to Hostaway with codes from your own Hostaway dashboard: the account ID and the API key.
Sources
If something here has changed, tell us and we will correct it.
Updated
Hostaway AI and Hostaway are trademarks of their owners. TravelPal is not affiliated with or endorsed by Hostaway AI or Hostaway.